StorAID™ Support Plans
AMI offers two levels of Technical Support: StorAID™ and StorAID™ Plus. AMI requires the purchase of a StorAID or StorAID Plus Support Plan for all StorTrends storage appliances purchased. Both StorAID Support Plans feature 24x7 Technical Support by phone, Hardware and Software Warranty for the StorTrends storage appliance and onsite replacement of any failed Field Replaceable Unit (FRU) components. The StorAID Support Plans are offered in one (1) and three (3) year configurations. Both StorAID Support Plans are also offered with Next Business Day (NBD) or 4-Hour Onsite hardware replacement options to meet end user requirements. Customers can also purchase one (1) year extensions of StorAID and StorAID Plus Support Plans when their appliance is approaching expiration of the initial purchased term.
Feel free to contact us at 1-800-U-BUY-AMI (1-800-828-9264) to learn more about the details of the StorAID Support Plans that AMI offers, and to identify the support plan that matches best with your needs.
- Live 24x7 Phone Support from AMI Technical Support Representatives
- Hardware / Software Warranty (one-year and three-year options available)
- Onsite Next Business Day (NBD) FRU Replacement Support*
- Optional One (1) Year Extensions to Plan when Original Term Approaches Expiration
- Live 24x7 Phone Support from AMI Technical Support Representatives
- Hardware / Software Warranty (one-year and three-year options available)
- Onsite 4-Hour Hardware FRU Replacement Support (includes StorTrends Spare Parts Kit)
- Optional One (1) Year Extensions to Plan when Original Term Approaches Expiration
- Next Business Day (NBD) FRU Replacement Support Request must be received by 5pm ET to ensure replacement parts arrive in time for onsite replacement the following day. NBD FRU Replacement support is available at most locations throughout North America. Please consult with your StorTrends Sales Representative at 1-800-U-BUY-AMI (1-800-828-9264) with inquiries about support coverage in your local area.