With experience in the storage industry dating back to 1997, American Megatrends (AMI) understands that a product is only as good as its support and serviceability. For this reason, AMI has created the StorAID™ Technical Support and warranty services program that encompass several tiers of support for the StorTrends product line.

AMI’s flexible approach allows customers to select the level of technical and onsite support services that are right for them, as well as options for extended coverage to build a warranty and support solution that best fits individual needs and budget.

StorTrends.com is the first point of contact for StorTrends users, with a wealth of information regarding technical support, replacement parts and more for StorTrends products. Browse our StorTrends Self-Help Knowledgebase for tips and tricks to get the most from your StorTrends appliance or software. Get instructions on how to complete an RMA to return a damaged or defective product, and find contact information to reach our Technical Support Department for assistance.

Support and Warranty Overview

AMI offers two levels of Technical Support: StorAID™ and StorAID™ Plus. Both support packages are offered in both standard one year and optional extended three year warranty packages. The optional three year support and warranty coverage can be purchased individually or combined according to a customer’s wishes. Both StorAID and StorAID Plus include 24x7 Technical Phone Support, hardware and software warranty coverage of the StorTrends appliance and replacement of the StorTrends appliance or any of the FRU (Field Replaceable Unit) components - such as the hard drives, hard drive assemblies, power supplies and cooling fans of most StorTrends models, in either Next Business Day (NBD) or 4 Hour onsite options.

For on-site hardware support, our Next Business Day (NBD) and 4 Hour Hardware Replacement plans covers most locations in North America; software support is covered under either the one year or three year warranty plans.

Feel free to contact us at 1-800-U-BUY-AMI to learn more about the details of the StorAID technical support plans and options that AMI offers, and to identify the support plan that matches best with your needs.