Support Plan Highlights
Standard One Year Warranty Support Basic one year warranty support includes:
- Live Technical Support from 9am to 5pm ET, Monday through Friday
- One Year Hardware / Software Warranty
- Advanced FRU Support
Extended Three Year Warranty SupportIncludes all components of the Standard Warranty Plan, plus:
- Extended Three Year Hardware / Software Support
Advanced 24/7 Technical Support with Next Business Day Hardware Replacement
- 24 x 7 Phone Support from AMI Technical Support Representatives at a dedicated number
- Onsite Next Business Day (NBD) Hardware Replacement* at most locations throughout North America
NBD Notice
- NBD Support Request must be received by 3pm ET to ensure replacement parts arrive in time for onsite replacement the following day